Privacy Policy — ec777 Data Protection for Pakistan

1 Who We Are

ec777 operates the online gaming and sports entertainment platform available at ec777.wine. When this Privacy Policy refers to "ec777," "we," "us" or "our," it means the ec777 platform and the team responsible for running it.

ec777 is the data controller for the personal information that players provide when registering and using the platform. This means we are responsible for deciding how and why your data is collected and used, and we are accountable for making sure it is handled properly.

If you have any questions about how ec777 handles your personal information, you can reach us at [email protected]. We will respond to privacy-related queries within a reasonable timeframe, usually within 5 to 7 business days.

2 What Personal Data We Collect

ec777 collects several categories of personal information depending on how you use the platform. Below is a breakdown of the main types of data we may hold about you:

We only collect information that is necessary for a clear and legitimate purpose. We do not collect sensitive personal data such as religious beliefs, political views or medical information. If we ever need to collect a category of data not listed above, we will update this Privacy Policy and notify you accordingly.

3 How We Collect Your Data

ec777 collects personal data through several channels depending on your interaction with the platform:

• Directly from you — when you fill in your registration details, complete identity verification, make a deposit or withdrawal, contact our support team, or update your account profile.
• Automatically — when you visit ec777.wine, our servers and analytics tools automatically record technical data such as your IP address, device information, browser type and pages visited. This happens every time you access the platform, whether logged in or not.
• Through cookies and similar technologies — as described in the Cookies section of this policy, ec777 uses cookies to maintain your session, remember preferences and collect basic usage analytics to improve the platform.
• From third-party service providers — when you process a payment through JazzCash, Easypaisa, Raast or a bank transfer, the payment provider may share transaction confirmation data with ec777 to credit your account. Similarly, identity verification providers may return a verification status after checking the documents you submit.

ec777 does not purchase personal data from data brokers or any external commercial source. All data we hold about you originates from your direct interactions with the platform or from technical systems necessary to operate it.

4 Why We Use Your Data

ec777 uses your personal data only for specific, legitimate purposes. Here is a clear breakdown of why we process each type of information:

• Account management: Your name, contact details and account credentials are used to create and maintain your ec777 account, verify your identity at login, and enable you to access all platform features securely.
• Payment processing: Financial data is used to process your PKR deposits and withdrawals, verify that payment methods belong to you, and maintain accurate transaction records. This is necessary to operate the service you have signed up for.
• Identity verification (KYC): ec777 is required to verify the identity of players before processing withdrawals or at other points during your account lifetime. KYC documents are used solely for this purpose and are not used for any other marketing or profiling activity.
• Fraud prevention and security: Technical data — including IP addresses, device information and betting patterns — is analysed to detect and prevent fraudulent activity, bonus abuse, money laundering, account takeover attempts and any other security threats to the platform or its players.
• Customer support: Communication data from support interactions is used to resolve your queries, investigate complaints and improve our support quality. Support logs may be retained to maintain an accurate history of your interactions with us.
• Platform improvement: Aggregated and anonymised usage data helps ec777 understand how players interact with the platform — which games are popular, where players encounter issues, and how navigation can be improved. This data does not identify individual players.
• Marketing (only with consent): If you have opted in to receive promotional communications, ec777 may use your contact details to send you information about bonuses, new games, Cricket and PSL betting promotions, and other platform news. You can opt out at any time.
• Legal compliance: ec777 may be required to process and retain certain data to comply with applicable laws, respond to lawful requests from authorities, or enforce our Terms and Conditions.

ec777 does not use your personal data to make fully automated decisions that significantly affect you without any human oversight. If any profiling or automated decision-making is introduced in future, this policy will be updated to reflect that change.

5 Data Sharing

ec777 does not sell, rent or trade your personal data to any third party for commercial gain. We share data only in the following limited circumstances:

• Payment processors: To complete PKR deposits and withdrawals, necessary transaction data is shared with payment service providers such as JazzCash, Easypaisa, Raast and bank transfer networks. These providers are bound by their own privacy and data security obligations.
• Identity verification providers: When you submit KYC documents, your identity information is shared with trusted verification service providers who match your documents against official records. These providers are contracted to use your data only for verification purposes.
• Game software providers: To operate Casino, Live Casino, Slot Games, Fish Games and Sports Betting, ec777 integrates with third-party game studios and sports data providers. Minimal technical data — such as session identifiers — may be passed to these providers to run the games. They do not receive your full personal profile.
• Analytics and technical service providers: ec777 uses third-party tools for server hosting, platform monitoring and anonymised analytics. These providers may process technical data about platform usage but are not permitted to use it for their own purposes.
• Legal and regulatory obligations: ec777 may disclose your personal data if required to do so by law, court order or lawful request from a relevant authority. We will only disclose the minimum information necessary to satisfy any such requirement.
• Business transfers: In the event that ec777's business or assets are transferred to another entity, your personal data may be transferred as part of that transaction. You will be notified in advance if such a transfer affects how your data is processed.

All third parties with whom ec777 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. ec777 does not knowingly allow third parties to use your data for their own marketing, profiling or commercial purposes.

6 Cookies & Tracking Technologies

ec777 uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly and to understand how it is being used. Here is a plain-English breakdown of the types of cookies ec777 uses:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, maintain your language and display preferences, and ensure that security checks work correctly. You cannot opt out of essential cookies without breaking core platform functionality.
• Analytics cookies: ec777 uses anonymised analytics to understand which pages players visit, how long sessions last, and where players tend to drop off. This information is aggregated — it does not identify you personally — and is used purely to improve the platform experience.
• Preference cookies: These remember your settings across sessions, such as your preferred deposit method or display preferences, so you do not have to reconfigure them every time you log in.

ec777 does not use cookies to track your activity on other websites, serve you targeted advertising on external platforms, or build a profile of your browsing habits outside of ec777.wine.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to log in and use the platform normally. Refer to your browser's help documentation for guidance on managing cookie preferences.

7 Data Retention

ec777 retains your personal data only for as long as it is necessary for the purposes described in this policy or as required by applicable law. The general principles we apply are:

• Active accounts: While your ec777 account is active, we retain all data associated with that account to provide you with uninterrupted service and to maintain accurate records of your transactions and activity.
• Closed accounts: After an account is closed, ec777 retains certain records — including identity verification documents, transaction history and relevant communications — for a period necessary to comply with financial record-keeping obligations, resolve any pending disputes, and prevent fraud or account re-registration in breach of these policies.
• KYC documents: Identity verification documents are retained for the period required by applicable anti-money laundering and financial compliance standards. After this period, documents are securely deleted.
• Support communications: Records of support interactions are typically retained for a period sufficient to manage ongoing queries and quality assurance reviews, after which they are deleted or anonymised.
• Technical and log data: Server logs and technical access data are retained for a limited period for security monitoring and fraud detection purposes, and are then automatically purged.

When personal data is no longer needed and the retention period has passed, ec777 takes steps to securely delete or anonymise it so that it can no longer be associated with an identifiable individual.

8 Data Security

ec777 takes the security of your personal data seriously and has put in place technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration or disclosure. Key security measures include:

• Encryption in transit: All data transmitted between your device and ec777's servers is encrypted using TLS (Transport Layer Security). This protects your login credentials, payment information and personal details from interception during transmission.
• Secure storage: Personal data is stored on secure servers with access controls that restrict who can view or modify it. Access is limited to authorised ec777 personnel who have a legitimate need to process the data.
• Password hashing: Your account password is not stored in plain text. ec777 uses secure hashing algorithms so that even internally, passwords are not readable. This protects you in the unlikely event of any system compromise.
• Fraud monitoring: ec777 continuously monitors account activity for signs of unauthorised access, unusual transaction patterns and other security anomalies. Suspicious activity triggers additional verification steps to protect your account.
• Staff training: ec777 team members who handle personal data are required to understand and follow data protection standards. Access to sensitive player data is strictly controlled on a need-to-know basis.

While ec777 takes all reasonable steps to protect your data, no system connected to the internet can be guaranteed 100% secure. You also have an important role to play — keep your password strong and private, log out of shared devices, and contact support immediately if you suspect unauthorised access to your account.

9 Your Rights Over Your Data

As a player on ec777, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request.

• Right of access: You can request a copy of the personal data ec777 holds about you. We will provide this in a clear format within a reasonable timeframe.
• Right to correction: If any personal information we hold about you is inaccurate or out of date, you have the right to ask us to correct it. For example, if your contact number or email address has changed, contact support and we will update your records.
• Right to erasure: In certain circumstances, you can ask us to delete your personal data. Note that this right is not absolute — we may be required to retain certain data for legal or regulatory compliance reasons even after an account is closed. We will explain clearly if a deletion request cannot be fully fulfilled and why.
• Right to restrict processing: You can ask ec777 to pause the use of your personal data in specific circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: You can request that we provide your personal data in a structured, commonly used format that you can transfer to another service where technically feasible.
• Right to withdraw consent: Where ec777 processes your data based on your consent — for example, for marketing communications — you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
• Right to object: You can object to ec777 processing your data for direct marketing purposes at any time, with immediate effect.

ec777 aims to respond to all data rights requests within 30 days. For complex requests, we may need additional time and will notify you if an extension is required. We will not charge a fee for handling your request unless the request is clearly unfounded, repetitive or excessive.

10 Children's Privacy

ec777 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process requires players to confirm that they are 18 or older, and ec777 may request identity documents to verify age at any time.

If ec777 discovers that a registered account belongs to a person under 18, the account will be immediately closed, all data associated with it will be deleted in accordance with our data retention procedures, and any funds held in the account will be dealt with in accordance with our Terms and Conditions.

If you are a parent or guardian and you believe that a minor under your care has registered on ec777, please contact us immediately at [email protected] so we can take prompt action.

11 Updates to This Privacy Policy

ec777 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services we use, or to comply with updated legal or regulatory requirements. The "Last Updated" date at the top of this page will always reflect when the most recent version was published.

For significant changes — particularly those that affect how your data is used or your rights as a player — ec777 will make reasonable efforts to notify registered players directly, either through an in-platform notification or via the email address registered on your account.

Your continued use of ec777 after any Privacy Policy update constitutes your acceptance of the revised version. We recommend bookmarking this page and checking it periodically so you are always aware of the current policy that applies to your data.

12 Contact & Complaints

If you have any question, concern or complaint about how ec777 handles your personal data, please get in touch with us. We take all privacy-related feedback seriously and will do our best to resolve any concern quickly and fairly.

When contacting us about a data rights request or privacy complaint, please include your registered account username or email address so we can locate your account quickly. Do not include your account password in any correspondence with ec777 — we will never ask for it.

If you are not satisfied with ec777's response to your privacy concern, you may also wish to review our Terms and Conditions for the dispute resolution process, or visit our FAQ page for answers to common account and privacy questions.

For general responsible gaming concerns or to request self-exclusion, please visit our Responsible Gaming page which has dedicated tools and guidance available for all players.